Privacy Policy

Privacy Notice – AHW Atelier

Last Updated: 2 March 2025

Thank you for visiting www.ahwatelier.com, owned and operated by AHW Studio Pty Ltd ("we," "us," or "our"). This Privacy Notice explains how we collect, use, and disclose your personal information when you use our website, particularly in relation to your privacy rights as a user in the European Union (EU).

By accessing or using our website, you agree to the terms of this Privacy Notice. If you do not agree with this Privacy Notice, please do not use our website.

1. Information We Collect

We collect personal information that you voluntarily provide when interacting with our website, including when you make a purchase, inquire about custom jewellery, subscribe to our newsletter, or contact us for support. This may include:

Contact Information (e.g., name, email address, postal address, phone number)
Payment Information (e.g., credit card details, billing address)
Order Information (e.g., jewellery purchases, custom orders, order history)
Communication Information (e.g., correspondence via email or other channels)

Additionally, we may automatically collect certain technical and usage data through cookies and similar tracking technologies, including:

Device Information (e.g., IP address, browser type, device type)
Usage Information (e.g., pages visited, time spent on the website)
Location Information (e.g., approximate location based on IP address)

2. How We Use Your Information

We use the information collected to:

Process and fulfill jewellery orders, including bespoke and custom pieces
Communicate with you about your orders, custom designs, or inquiries
Provide customer support and respond to your requests
Send marketing communications, newsletters, and exclusive offers (where permitted by law and with your consent)
Improve and personalise our website, services, and jewellery collections
Prevent fraud and enhance website security
Comply with legal obligations and enforce our policies

3. Legal Basis for Processing (EU Users Only)

For EU users, our legal basis for processing personal data includes:

Contractual necessity – Processing is necessary to fulfill your jewellery orders.
Legal compliance – We may process your data to comply with legal obligations.
Legitimate interests – We use your data to improve our offerings and provide a seamless customer experience.
Consent – Where required, we will obtain your consent for marketing communications.

4. Disclosure of Information

We may share your personal information with trusted third parties, including:

Service providers and business partners who assist with website operations, payment processing, order fulfillment, and customer service
Law enforcement or government agencies when required by law or to protect our legal rights
In business transactions, such as mergers, acquisitions, or asset sales

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Notice, unless a longer retention period is required by law.

6. Your Rights (EU Users Only)

If you are located in the EU, you have the right to:

Access, correct, or delete your personal information
Restrict or object to data processing
Request data portability
Withdraw consent for marketing communications

To exercise your rights, please contact us at the details below.

7. Cookies

We use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

8. Children's Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

9. Updates to This Privacy Notice

We may update this Privacy Notice to reflect changes in our practices or legal requirements. Any updates will be posted on our website.

10. Use of Klaviyo for Email Marketing

We use Klaviyo for email marketing communications. If you subscribe, we may store your email address, name, city, country, and postal code in Klaviyo’s system. Your data in Klaviyo is subject to their privacy policy. You can unsubscribe at any time by clicking the "unsubscribe" link in our emails.

Even if you unsubscribe from marketing emails, we may still contact you regarding transactions or customer service. If you have concerns about Klaviyo or your data, please contact us.

11. Contact Us

If you have any questions about this Privacy Notice or our privacy practices, please contact us:

📍 AHW Studio Pty Ltd
81 George Street, The Rocks, NSW, 2000, Australia

📧 Email: ask@ahwatelier.com

Privacy Policy – AHW Atelier SMS Program

Last Updated: 2 March 2025

At AHW Atelier, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and share your phone number when you opt into our SMS program.

1. Information We Collect

When you subscribe to our SMS program, we collect:

Your phone number
Any preferences or details you provide when opting in

We do not collect sensitive personal information through our SMS program.

2. How We Use Your Information

By opting in, you agree to receive SMS messages related to:

Exclusive jewellery offers and promotions
Bespoke and custom jewellery updates
New collection launches
Order confirmations and shipping notifications
Automated messages, such as appointment reminders or abandoned cart alerts

3. Data Sharing & Third-Party Use

We do not sell or rent your personal information. However, we use Klaviyo to manage our SMS program. Klaviyo processes and stores your phone number solely to send SMS messages on our behalf.

Klaviyo is required to maintain the confidentiality of your information and cannot use it for any other purpose.

4. Compliance with Privacy Laws

We comply with all applicable data protection laws, including:

The Australian Privacy Act 1988
The General Data Protection Regulation (GDPR) (for EU customers)
The Telephone Consumer Protection Act (TCPA) (for US customers)

Your personal data is processed securely and only for the purposes outlined in this policy.

5. Location Tracking

We do not track your real-time location through SMS. However, we may use your phone number’s area code to tailor promotions based on your region.

6. Opting In & Opting Out

Opting In: By entering your phone number on our website and clicking ‘Subscribe’ (or a similar button), you consent to receive SMS messages from AHW Atelier.

Opting Out: You can unsubscribe at any time by replying STOP to any message. After opting out, you will no longer receive SMS marketing messages. Standard message and data rates may apply.

7. Data Retention & Security

We retain your phone number for as long as necessary to provide SMS communications.
If you opt out, your number will be removed from our active messaging list but may be stored securely for up to 12 months for compliance purposes.
We implement security measures to protect your data from unauthorised access or misuse.